Get in Touch
We're here to help with any questions, feedback, or support you need.
Send Us a Message
Whether you have a question about our products, need technical support, or want to explore business opportunities, we're ready to help.
Visit Our Headquarters
Located in the heart of San Francisco's tech district, our headquarters showcase the latest in smartwatch innovation.
Timelix Headquarters: 123 Tech Street, San Francisco, CA 94107
Hours: Monday-Friday, 9:00 AM - 6:00 PM PST
Frequently Asked Questions
Find quick answers to common questions about our products and services.
How do I track my order?
You can track your order by logging into your account and visiting the 'Order History' section. Alternatively, you can use the tracking number provided in your shipping confirmation email.
What is your return policy?
We offer a 30-day return policy for all our products. Items must be in their original condition with all packaging and accessories. Please visit our Returns page for more details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually between 7-14 business days.
Are your smartwatches waterproof?
Most of our smartwatches are water-resistant, with ratings ranging from 3ATM to 10ATM depending on the model. Please check the specific product specifications for detailed water resistance information.
How do I connect my smartwatch to my phone?
Download the Timelix Connect app from the App Store or Google Play Store, create an account, and follow the in-app instructions to pair your device. Make sure Bluetooth is enabled on your phone.
Still have questions? Our support team is here to help.
Contact Support