Warranty Information
We stand behind the quality of our products with comprehensive warranty coverage.
Standard Warranty
Warranty Coverage
Every Timelix smartwatch comes with a limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions. Our warranty ensures that your device will function properly and be free from defects in materials and workmanship for the specified period.
Warranty Period by Product Line
What's Covered
- Manufacturing defects
- Hardware malfunctions
- Battery defects
- Display and touch screen issues
- Sensor malfunctions
What's Not Covered
- Accidental damage (drops, impacts)
- Water damage beyond stated water resistance rating
- Normal wear and tear
- Cosmetic damage (scratches, dents)
- Damage from unauthorized repairs
Warranty Terms
The warranty period begins on the date of purchase. Proof of purchase is required for warranty service. The warranty is non-transferable and applies only to the original purchaser of the product.
International Warranty
Our warranty is valid worldwide, but service options, parts availability, and response times may vary by country. International customers may be responsible for shipping costs to and from authorized service centers.
Extended Protection Plans
Timelix Care+ Protection
For additional peace of mind, we offer Timelix Care+ extended protection plans that go beyond our standard warranty coverage. These plans can be purchased within 30 days of your original purchase.
Timelix Care+ Basic
$29.99
- 1 additional year of warranty coverage
- Priority support
- Free shipping for warranty service
- One-time 30% discount on accessories
Timelix Care+ Plus
$49.99
- 2 additional years of warranty coverage
- Priority support with dedicated agent
- Free shipping for warranty service
- One free accidental damage repair
- 50% discount on accessories
Timelix Care+ Premium
$79.99
- 3 additional years of warranty coverage
- VIP support with 24/7 dedicated line
- Free express shipping for warranty service
- Two free accidental damage repairs
- One free battery replacement
- 70% discount on accessories
Accidental Damage Protection
Our Timelix Care+ Plus and Premium plans include coverage for accidental damage, which protects your device against drops, spills, and other accidents that aren't covered by the standard warranty.
How to Purchase Extended Protection
You can add Timelix Care+ to your purchase during checkout, or within 30 days of your purchase by:
- Logging into your account and visiting the "My Devices" section
- Contacting our customer service team
- Visiting an authorized Timelix retail location
Warranty Service
How to Request Warranty Service
If your Timelix smartwatch is experiencing issues covered under warranty, follow these steps to request warranty service:
1. Check Warranty Status
Verify that your device is still within the warranty period. You can check your warranty status by logging into your account on our website and viewing your registered devices.
2. Contact Support
Contact our support team through the Support section of our website, by email at support@Timelix.com, or by phone at 1-800-Timelix-HELP. Be prepared to provide your order number, device serial number, and a detailed description of the issue.
3. Troubleshooting
Our support team may guide you through troubleshooting steps to determine if the issue can be resolved without sending in your device. This may include software updates, resets, or other solutions.
4. Warranty Claim
If troubleshooting doesn't resolve the issue, our team will help you initiate a warranty claim. You'll receive instructions for sending your device to our service center, including a prepaid shipping label if applicable.
5. Service & Return
Once we receive your device, our technicians will diagnose the issue and perform the necessary repairs or replacement. We aim to complete warranty service within 7-10 business days, after which your device will be returned to you.
Repair Options
Depending on the nature of the issue, we offer several service options:
Repair
In most cases, we'll repair your device using genuine Timelix parts. All repairs come with a 90-day warranty on the repaired components.
Replacement
If a repair isn't possible, we'll replace your device with a new or refurbished unit of the same or equivalent model. Replacement devices carry the remainder of your original warranty or 90 days, whichever is longer.
Data Backup
Before sending your device for warranty service, please back up any important data. While we make every effort to preserve your data, we cannot guarantee that it will be retained during the repair process.
Warranty FAQ
How do I register my product for warranty coverage?
Your warranty is automatically activated when you purchase directly from Timelix or an authorized retailer. However, we recommend registering your product on our website to streamline the warranty process. Simply create an account, go to 'My Devices,' and add your product using the serial number.
What if I don't have proof of purchase?
Proof of purchase is typically required for warranty service. This can be a receipt, order confirmation email, or credit card statement. If you purchased directly from Timelix, we can look up your purchase history using your account information.
Is the battery covered under warranty?
Yes, the battery is covered under our standard warranty if it fails to hold at least 80% of its original capacity during the warranty period. Normal battery degradation over time is not covered.
Can I transfer my warranty to someone else?
Our standard warranty is non-transferable and applies only to the original purchaser. However, Timelix Care+ Premium plans can be transferred once during their coverage period by contacting customer service.
What happens if my device can't be repaired?
If we determine that your device cannot be repaired, we'll replace it with a new or refurbished unit of the same or equivalent model. If the exact model is no longer available, we may offer a newer model with similar features.
Do I need to pay for shipping for warranty service?
For standard warranty service, you're responsible for shipping your device to our service center, but we cover the return shipping. With Timelix Care+ plans, we provide free shipping both ways. International customers may have different shipping arrangements.
Out of Warranty Service
Even if your device is no longer covered under warranty, we're still here to help. We offer repair services for out-of-warranty devices at reasonable rates.
Repair Services
Our certified technicians can repair most issues, including screen damage, battery replacement, and water damage. All repairs use genuine Timelix parts and come with a 90-day warranty.
Contact our support team for a repair quote. Service fees vary depending on the model and the type of repair needed.
Trade-In Program
If your device is older or has extensive damage, our trade-in program might be a better option. We offer competitive trade-in values that you can apply toward the purchase of a new Timelix smartwatch.
Visit the Trade-In section of our website to get an estimate for your device.
Need Warranty Assistance?
Our support team is ready to help with any warranty questions or service requests.