Privacy Policy

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: full payment information is not stored on our servers)
• Demographic Information: Age, gender, height, weight (when provided)

Health and Fitness Data

When you use our smartwatches and related applications, we may collect health and fitness data, including:

• Heart rate and heart rate variability
• Sleep patterns and sleep quality metrics
• Activity data (steps, distance, calories burned)
• Exercise and workout information
• Blood oxygen levels (on supported devices)
• Stress levels and recovery metrics

Device and Usage Information

We collect information about your devices and how you interact with our Services:

• Device Information: Device model, operating system, unique device identifiers, IP address
• Usage Data: How you interact with our Services, features used, time spent on various screens
• Location Data: Approximate location (based on IP address) and, if permitted, precise GPS location
• Log Data: Error reports, performance data, and diagnostic information

Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you connect your account
• Other health and fitness applications you choose to connect
• Business partners, such as retailers where you purchase our products

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Delivering the products and services you request
• Processing transactions and sending related information
• Personalizing your experience with our Services
• Developing new products, services, and features
• Analyzing and improving the performance of our Services

Health and Fitness Insights

• Providing health and fitness metrics and insights
• Tracking progress toward your fitness goals
• Generating personalized recommendations
• Enabling comparison of your activity with historical data

Communication

• Responding to your inquiries and support requests
• Sending important notices and updates about our Services
• Providing information about products, services, and promotions (with your consent)
• Conducting surveys and collecting feedback

Research and Analytics

• Conducting research to improve our products and services
• Analyzing usage patterns and trends
• Creating aggregated, de-identified datasets for research purposes (such data does not identify you personally)

Legal and Security Purposes

• Protecting the security and integrity of our Services
• Detecting and preventing fraud and unauthorized access
• Complying with legal obligations and enforcing our terms
• Establishing, exercising, or defending legal claims

We respect your privacy and are committed to protecting your personal information. We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our business and deliver services to you. These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy. Examples include:

• Cloud storage and hosting providers
• Payment processors
• Customer support services
• Analytics providers
• Email and communication service providers

Third-Party Integrations

If you choose to connect our Services with third-party applications (such as fitness apps, social media platforms, or health services), we may share information with those third parties. The information shared will be subject to the privacy policies of those third parties.

Business Transfers

If Timelix is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public

With Your Consent

We may share your information with third parties when you have given us your consent to do so. For example, you may opt to share your fitness achievements on social media platforms.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our Security Measures

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Monitoring for suspicious activities and unauthorized access attempts
• Regular security training for our employees
• Physical security measures at our facilities

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

How to Exercise Your Rights

You can exercise many of these rights directly through your account settings. For other requests, please contact our Privacy Team at privacy@Timelix.com. We will respond to your request within the timeframe required by applicable law (typically within 30 days).

Communication Preferences

You can manage your communication preferences by updating your account settings or by clicking the "unsubscribe" link in marketing emails we send you. Please note that even if you opt out of marketing communications, we may still send you important administrative messages related to your account or our Services.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a common understanding of how to interpret these signals, our Services do not currently respond to browser "Do Not Track" signals.

Children's Privacy

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under this age without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at privacy@Timelix.com.

Timelix is headquartered in the United States, and we have operations and service providers in various countries. As a result, your personal information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

When we transfer your personal information internationally, we implement appropriate safeguards in accordance with applicable law. These safeguards may include:

• Using standard contractual clauses approved by relevant authorities
• Ensuring the recipient country has been deemed to provide adequate protection
• Obtaining your explicit consent for the transfer (where appropriate)
• Implementing additional security measures as required

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website
• Sending an email to the email address associated with your account
• Displaying a notice in our mobile applications

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Team at:

For EU/EEA residents: We have appointed a Data Protection Officer who can be contacted at dpo@Timelix.com. You also have the right to lodge a complaint with a supervisory authority in your country of residence.